Neasham Road Surgery
186 Neasham Road Darlington County Durham DL1 4YL
Tel: 01325 461128
Fax: 01325 469123
Out of Hours: 111

What is the Great North Care Record?

The Great North Care Record is a new way of sharing medical information across the North East and North Cumbria which is accessed by health and social care practitioners.  It means that key information about your health such as diagnoses, medications, details of hospitals admissions and treatments is shared between different healthcare services including hospitals, out of hours and ambulance services.

This Patient Leaflet is also available at local GP surgeries.

When will my Great North Care Record be accessed?

If you are receiving treatment, the people treating you will ask your permission to access your record.  Your record will only be accessed with your permission. You have the choice at the point of care all together if you would prefer.

Who accesses the Great North Care Record?

Currently, accident and emergency departments, ambulance service, 111 services and out of hours in the North East and North Cumbria can access a read-only version of your GP record – with your permission. Access to health information is highly protected and safely stored. Only clinicians who have the right level of clearance are able to access your health information and their access is fully auditable.

How does the Great North Care Record benefit me as a patient?

Historically, each organisation involved in your care such as your GP, local hospital, physiotherapy department or ambulance service holds small pieces of information about you – but no one has an overall view of your entire medical history.  This is one reason why health and care practitioners often ask you the same questions over and over, or repeat the same tests.

With the Great North Care Record, the team treating you will have access to detailed clinical information. This information is only accessed with your permission and gives healthcare professionals a broader picture of your medical history.

With the Great North Care Record, these vital details are available securely, electronically and in real time.

How to opt out

We understand that not all patients are comfortable with their information being shared in this way.  We have made it really easy to opt out of your information being shared between healthcare practitioners
To opt out please go to the following page

Opting out is your choice. As this project is separate to other information sharing projects such as the Summary Care Record and TPP SystmOne sharing, you need to opt out of each project individually. Opting out of the Great North Care Record only prevents your information being shared locally between healthcare services.

"DID NOT ATTEND"  policy

Those who have failed to attend 2 or more appointments within the previous 3 months will receive a warning letter.
Those who have had a warning letter and go on to miss a further appointment will receive another letter stating that they will only be able to book on the day appointments, a protocol added to the patient record will alert staff to this.
Those who go on to DNA same day appointments will be invited in to discuss a contract and develop an appointment plan that would include them needing to call to confirm the appointment otherwise the appointment will be cancelled.
Warning letters last for 12 months.


NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. 

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to for any judgement about GP earnings, nor to make any comparisons with other practices.

The average earnings for GPs working in the Neasham Road Surgery in the last financial year ending in 2018/19 was £86,966 before taxation and National Insurance. 

This is for 3 full time GPs, 3 part time GPs and 1 locum GP who worked in the practice for more than 6 months

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