Friends And Family Test Feedback July 2019
Results August 2019
Would you recommend our GP practice to friends and family?
We had 52 surveys returned to us
21 Patients said they were likely to recommend us
27 Patients said they were extremely likely to recommend us
You said – more on line appointments
We did – the number of on line appointments seen by patients is exactly the same as the reception staff see. We are not hiding them!
You said – To be able to pre book appointments
We did – increase the number of appointments which can be pre booked up to 28 days in advance, ensuring appointments are available within 7 days of the request.
You said – to see your own doctor
We did – Not all clinicians work every day so if you need to be seen on the day you will have to see another Gp or NP. Every clinician can see your records and continue with your care. There are more pre bookable appointments with all GPs so it is more likely you can book a routine appointment with your chosen GP.
You said - Water machine in reception
We Did - We priced this up and sadly it was too expensive.