Neasham Road Surgery aims to provide high quality health care in a responsive, supportive and courteous way.We will provide a service which puts patient welfare at the heart of all we do.
We will be moving to a telephone triage service from Monday (16th). This means you will be contacted by a clinician before an appointment is given. This has been put in place following NHS advice. An alternative is to use our econsultation service (see below).
Can we please ask all patients to refrain from ordering their medication early (more than a week) and also refrain from asking for double the amount. We will bot be issuing medication any earlier than usual and we will not be issing more than your prescribed amount.
Paracetamol will not be prescribed to any patients who do not usually have this prescribed as a repeat medication.
Due to shortages of inhalers in the chemists, they will only be prescribed if they are currently on your list of repeat medications.
If you have not had an inhaler for sometime and do not have any symptoms, please do not request one on a just incase basis.
If you have not had one for sometime but are symptomatic, you will need to have a telephone call with a clinician before one can be prescribed.
Sorry for any inconveience and thank you for understanding.
Sexual Health Service for Co Durham & Darlington
“In response to the coronavirus (COVID-19) outbreak we have temporarily changed our sexual health services and we are no longer able to provide walk-in or face-to-face services in a regular manner. For further details visit www.cddft.nhs.uk/sexual-health-services #StayHomeSaveLives
DARLINGTON PRIMARY CARE NETWORK Statement for Community Stakeholders 17/3/2020
We are now in the delay phase of the government’s response to the COVID 19 (Coronavirus) pandemic. This is about slowing down, not necessarily stopping the spread. Individuals are contagious for up to 5 days before they become symptomatic which is why it is so difficult to control. Most of us (up to 80%) will catch coronavirus (COVID 19) and for most of us the symptoms will not be severe and we will recover fully and quickly. Those with pre-existing conditions or elderly are most at risk. Government advice changed on 16/3/20- this group should now follow stringent social distancing measures. https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults. As a rule of thumb this includes anyone who would be eligible for a flu jab. This includes pregnant women. This advice could last for up to 12 weeks.
Anybody who has a new persistent cough or a temperature over 37.8deg C should self-isolate. https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ Advice changed last night to say that this should be for 14 days and include their whole household. If you live alone you only need to self- isolate for 7 days.
Currently all GP and practice nurse face to face appointments are being telephone triaged. All GP surgeries in Darlington offer online consultations (E-Consult) via their websites (patients will receive a response by the following working day), no log in details are required and this can be accessed from practice websites. If your problem is urgent and you think you need to be seen call your GP surgery and they will arrange for a telephone call, most problems can be dealt with over the phone, but don’t worry- if you need to be seen we will arrange it.
Most people with coronavirus will have a mild illness and will not need to contact healthcare professionals. The most common symptoms are a new persistent cough and a fever above 37.8degC. More information can be accessed https://111.nhs.uk/covid-19 and https://www.nhs.uk/conditions/coronavirus-covid-19/.
If you are not self-isolating the Government is advising social distancing. This means avoiding going out and mixing with people unless it is really necessary. Where possible people should be working from home and avoid going out to pubs, clubs or cinemas etc. If people do not follow these guidelines legislation will be brought in to enforce it. These measures are key to slowing down the spread to allow health services to manage the demand on key areas, such as intensive care.
This situation is likely to last several weeks. As a Network we are working with system partners to develop a plan for vulnerable people self-isolating. This will involve the entire community pulling together.
Our staff, along with others in public services will be working under immense strain, with large numbers of our workforce self-isolating and phenomenal unprecedented demand. Already significant changes to practices have been made in a matter of days to keep the services running. Dedicated and experience staff are prepared for the coming weeks to help care for our community. They will be trying their very best to get you what you need, please have patience and support your surgeries while we get through this testing time. We have had much support already from our patients who have shown understanding to the change to the service delivery
For more up to date information follow @Darlington PCN on Twitter or @DarlingtonPrimaryCareNetwork on Facebook.
Dr Amanda Riley, Clinical Director of Darlington Primary Care Newtwork.
Governing Board of DPCN: Prof. Ahmet Fuat, Dr Helen McLeish, Lucy Smith, Mark Rose, Chris McEwan.
We all have very busy lives. To make things easier there is now a system that lets you log into your surgery clinical system to order prescriptions and book appointments from the comfort of your own sofa. This is called SYSTMONLINE. To get access please call into the surgery and ask for an online services form. Once you have completed the identity checks and signed consent we will give you a username and password. When you have that please click on the blue systmonline banner below and follow the login instructions.
REMINDER FOR PATIENTS REQUESTING TRAVEL APPOINTMENTS
To ensure you receive the best possible cover, we can only see patients who can give 4-6 weeks notice before travel. A travel risk assessment should be completed and handed in before making an appointment - available on the website. Details of private travel clinics can be obtained from our website or by contacting the surgery. Thank you for your understanding.
NHS HEALTH CHECKS
If you are aged between 40 and 74 did you know you can receive a healthcheck from your GP surgery? To make an appointment for your healthcheck, please ring and ask to make an appointment with our Health Care Assistant.
The appointment will last 20 minutes and will include, blood pressure, blood tests and general health and lifestyle advice.
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TEWV Mindfulness team, Management Suite
West Park Hospital, Edward Pease Way, Darlington, DL2 2TS