Neasham Road Surgery aims to provide high quality health care in a responsive, supportive and courteous way.We will provide a service which puts patient welfare at the heart of all we do.
Please use this link for the most up to date information for the coronavirus https://primaryhealthcaredarlington.co.uk/covid-9/
Please use this link for guideance on shielding and protecting extremely vulnerable persons
COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable
Shielding Patients - you may have read in the media that the government have decided to ease the lockdown regulations - as GPs we have been given no further information on this. We would ask that you refrain from contacting us about this as we are unable to give any further advice. Given the current levels of covid this would seem an unusual time to announce this step, so suggest you use your judgement as to the correct action to take. Please refer to the government website for further information: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19
In line with NHS guidance, we are now asking all patients who attend the surgery to wear a face covering if they have to attend the Practice. This should cover both your nose and mouth and should not be removed in the Practice unless your clinician tells you otherwise. All consultations are still by telephone and only patients who have been asked to attend the practice, should attend in person. Please do not bring anyone along with you to the appointment with you and please only attend 5 minutes before your appointment time to avoid to many people in the waiting area.
As you may have been aware for the last 6 weeks we have had to change the way we offer appointments. This has been through telephone appointments, with your GP or Nurse Practitioner making a face to face appointment if this was thought absolutely necessary and following strict hygiene guidance.
Moving forward we would like to start thinking about future appointments. We believe the new system has worked very well with the majority of patients who ring in, receiving advice and further treatment the same day without the need to come into the practice.
We appreciate this system is not suitable for all our patients. To help us with ensuring we have the right system in place, we would be grateful for your feedback by answering the following questions, please email them to firstname.lastname@example.org.
- Are you happy with the current system? YES/NO
- Have you used the telephone triage system in the past 6 weeks? YES/NO
- If you have used this system, did you find it helpful: YES/NO
- If yes, why:convenience/easy/quick
- If no, why:problem not sorted/ missed phone call/ needed to be seen anyway
- How often would a telephone triage service help you e.g. every time you needed help, most of the time, half of the time, not often, not at all
- If the service was not able to help you, is this because you would rather see a clinician in person YES/NO
- If you had a long standing problem, would you prefer to see your GP and preferably the same GP YES/NO
- If you had an urgent on the day problem, such as ear ache or chest infection, would you be happy to speak to a doctor (not necessarily your usual GP) over the phone first: YES/NO
- What would a perfect service look like to you ?
Can we please ask all patients to refrain from ordering their medication early (more than a week) and also refrain from asking for double the amount. We will bot be issuing medication any earlier than usual and we will not be issing more than your prescribed amount.
Paracetamol will not be prescribed to any patients who do not usually have this prescribed as a repeat medication.
Due to shortages of inhalers in the chemists, they will only be prescribed if they are currently on your list of repeat medications.
If you have not had an inhaler for sometime and do not have any symptoms, please do not request one on a just incase basis.
Sorry for any inconveience and thank you for understanding.
Sexual Health Service for Co Durham & Darlington
“In response to the coronavirus (COVID-19) outbreak we have temporarily changed our sexual health services and we are no longer able to provide walk-in or face-to-face services in a regular manner. For further details visit www.cddft.nhs.uk/sexual-health-services #StayHomeSaveLives
BEREAVEMENT DURING COVID-19 LOCKDOWN
Many people find grief a lonely and isolating experience anyway, but living in isolation and being socially distant from others, are making things a lot harder for people who are bereaved.
If you feel you would benefit from talking to someone in confidence there are a number of services in Darlington who can support you at this difficult time. For more information about confidential, free bereavement counselling please contact:
You can also join a virtual grief cafe. Find out more here:
We all have very busy lives. To make things easier there is now a system that lets you log into your surgery clinical system to order prescriptions and book appointments from the comfort of your own sofa. This is called SYSTMONLINE. To get access please call into the surgery and ask for an online services form. Once you have completed the identity checks and signed consent we will give you a username and password. When you have that please click on the blue systmonline banner below and follow the login instructions.
REMINDER FOR PATIENTS REQUESTING TRAVEL APPOINTMENTS
To ensure you receive the best possible cover, we can only see patients who can give 4-6 weeks notice before travel. A travel risk assessment should be completed and handed in before making an appointment - available on the website. Details of private travel clinics can be obtained from our website or by contacting the surgery. Thank you for your understanding.
NHS HEALTH CHECKS
If you are aged between 40 and 74 did you know you can receive a healthcheck from your GP surgery? To make an appointment for your healthcheck, please ring and ask to make an appointment with our Health Care Assistant.
The appointment will last 20 minutes and will include, blood pressure, blood tests and general health and lifestyle advice.
Are you looking after a family member or friend who is ill , frail, disabled has mental health issues or is living with an addiction? If so Darlington carers support are here to help !!
We provide -Full information /Advice
· Access to grants/funding
· Free telephone counselling sessions
· Virtual Carers meetings
· Carers Training
· Carer Break funding
· Carers emergency funding
· Advice and support to help you access Benefits
And much more!!
Contact us on 03000301215 email
Find us on face book Darlington Carers Support
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West Park Hospital, Edward Pease Way, Darlington, DL2 2TS